08:30 – 09:30 | Registration
09:30 – 10:00 | Welcome Addresses – Chaired by Professor Dimitrios Buhalis and Melita Rolandi-Strati
- H.E. the Deputy Minister of Tourism in Cyprus, Mr. Savvas Perdios
- Mayor of Nicosia Constantinos Yiorkadjis
- President of the Cyprus Chamber of Commerce, Mr. Christodoulos Angastiniotis
10:00 – 11:30 | Selling Destinations and Smart Tourism
- Eoghan Corry, Journalist and Editor of Travel Extra, Ireland
- Grigoris Zarifopoulos, Google Country Director – Greece, Bulgaria, Cyprus and Malta
- Professor Dimitrios Buhalis Bournemouth University
- Alexandros Trimis CEO & Co-Founder at Welcome Pickups
11:30 – 12:00 | Networking Break
12:00 – 13:30 | Engaging in Reviews and Developing Reputation towards competitiveness
- Christos Ditoras, Hilton Athens and IFITT Greece Use and impact of Social Media and website on Hilton Athens.
- Galatia Filipidou-Psoma GM Aliathon Resort
- Nikos Aristou Four Seasons Hotel
- Farah Shammas MD St Raphael Resort and Marina
13:30 – 14:30 | Networking Lunch
14:30 – 16:00 | Technology enabled Distribution channels
- Dimitris Kossyfas Head of Travel – Google Greece, Bulgaria, Cyprus and Malta
- Vasilis Stamataris, Association of Cyprus Travel Agents
- Demetris Demetriou, General Manager, St Raphael Resort
16:00 – 16:30 | Networking Break
16:30 – 18:00 | Technology solutions
- Kypros Kypri, Debliteck Services Ltd.
- Christoforos Mavromatis OBQO and Purple Travel
- Dimitris Serifis, CEO, Nelios
- Manolis Varouhas,CEO, imonline
- Yiannis Tappouras, General Manager Aeolos Cyprus Travel ‘Bookcyprus’ platform
Pre – Conference Workshop (PhD)
This conference workshop will run at the University of Nicosia
| 08:00 – 09:00 | Registration
Room: UNESCO Amphitheatre, EUROPA Building |
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| 09:00 – 09:15 |
Opening Session and WelcomeRoom:UNESCO Amphitheatre, EUROPA Building Vice – Rector for Faculty and Research, Prof. Phellas Lidija Lalicic, Rosanna Leung(absent) and Angelika Kokkinaki (PhD Workshop Chairs) Iis Tussyadiah (IFITT President) |
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| 09:15 – 10:15 |
Key Note PresentationRoom: UNESCO Amphitheatre, EUROPA Building Noam Shoval, Hebrew University of Jerusalem ‘Implementation of Tracking Technologies for Tourism Research: Lessons from a Scholarly Journey of two Decades’ |
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| 10:15-11:00 |
Student PhD PitchesRoom: UNESCO Amphitheatre, EUROPA Building Management and ICT André Luiz Vieira Soares,Universidade Federal do Rio Grande do Norte Analysis of Inter-Relations between Technology Adoption, Legitimacy and Reputation in the Market based on Institutional Theory Arwa Almashyakhi, University of East Anglia,United Kingdom Innovation in Tourism: An Augmented Reality (AR) Value Proposition Hanqin Qiu, DongZhi Chen and Qinghui Li, Nankai University, China Comparative Study of Blended Learning and Traditional Learning Through MOOCs Qianxia Chen and Hui Li, College of Tourism and Service Management, Nankai University, Tianjin, China Can Baidu Index Improve the Hotel Room Demand Forecasting by Machine Learning Methods? Xinbo Guo et al., School of Information Science & Engineering, Lanzhou University, China Forecasting Tourist Arrival Using Composite Features Tourist Experience Design Katerina Volchek, School of Hotel and Tourism Management, The Hong Kong Polytechnic University Tourist Satisfaction with Personalised Information Service Aarni Tuomi, University of Surrey Exploring Robotised Restaurants with Service Design Zhiming Deng, Pierre Benckendorff, and Jie Wang, University of Queensland, Australia Blended Tourism Experiencescape: A Conceptualisation of Live-streaming Tourism Chun LIU, The Hong Kong Polytechnic University, Hong Kong SAR, China Customer Experience with the Application of Self-service Technology in Hotels in China Hamza Subhi Mohammad Alnawafleh, University of Castilla-La Mancha, Spain Smart Technologies and Travel Experience |
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| 11:00 – 11:30 | Coffee Break | |||||||||||||||
| 11:30-12:15 |
Student PhD PitchesBooking Behavior Chao Ling, University of Surrey, UK Determinants of Continuance Intention to Use Artificial Intelligence in the Context of Travel Sunyoung Hlee et al. , College of Hotel & Tourism Management A study of cognitive dissonance in hotel booking context: The perceived affordance theory perspective Tae-Hyee Um, Kyung Hee University, South Korea The Effects of Technology Readiness and Application Quality on Impulse Buying at an Online Travel Agency Abdulmajid Alhawas, University of Surrey, UK Exploring the role of Social Media Influencers characteristic on the Destination Image formation Rhiannon Rees,Swansea University,Wales, UK Information Sources and Consumer Behavior in Travel: An Investigation of Destination Activity Choice in A Multi-Channel Digital Age User – Generated – Content Husna Zainal Abidin, University of Surrey, UK Investigating B2B and B2C User Behaviours on the Next Generation Platform for Destinations Junjiao Zhang, Hokkaido University, Japan Perceived Self-efficacy in Consumer Engagement with Online Travel Reviews: A Dual-route Persuasive Process Lauren A. Siegel, University of Surrey, UK Travel as Consumption: Capturing Social Media Footprints in Photogenic Places Yuliya Kolomoyets, MODUL University Vienna, Austria A Text Mining Approach to Measuring and Predicting Service Quality from Online Chatter |
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| 13:15 – 14:15 | Networking Lunch | |||||||||||||||
WorkshopGlobal Grant Applications Room: EU 106, EUROPA Building |
Publishing Strategy
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Academic Integrity
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Your PhD & Industry Relevance
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| 14:15-15:15 | Post-doc? New position? In the ends is it about money to fund your research. Become a pro in writing grant applications!
Pierre Benckendorff, |
Zheng Xiang,
Marianna Sigala, Dimitrios Buhalis |
Angelika Kokkinaki,
Stella Kleanthous |
Christos Ditoras,
Ulrike Gretzel, Haris Georgiou |
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| 15:20 – 16:30 |
Keynote Presentation
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| 16:30 – 17:00 | Coffee Break | |||||||||||||||
| 17:00 – 17:30 |
Master & PhD PresentationRoom: UNESCO Amphitheatre, EUROPA Building Mete Sertkan, Technical University of Vienna(MSc winner) Classifying and Mapping e-Tourism data sets’ Eva Martin – Fuentes, Lleida of University (PhD winner) Tourism Surveying from Social Media: The Validity of User-Generated Content (UGC) for the Characterization of Lodging Rankings |
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| 17:30 – 17:45 |
Award Ceremony
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| 17:45 – 18:00 |
Closing
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| 08:00 | Registration |
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| 09:00 - 09:30 |
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| 09:30 - 11:00 |
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| 11:00 - 11:30 | Coffee Break | |||||||||
| 11:30 - 13:30 | Research Track |
Research Track |
Research Track |
Research Track: Short Papers |
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| Room: Ballroom A | Room: Othello | Room: Akamas A | Room: Akamas B | |||||||
| Theme: Tourism Behavior Analytics | Theme: Sharing Economy | Theme: Destination Marketing | Theme: Data Analytics and Peer-to-Peer Economy | |||||||
| Moderator: Julia Neidhardt | Moderator: Pierre Benckendorff | Moderator: Zhang Mu | Moderator: Claudia Brözel | |||||||
| Linus W. Dietz, Rinita Roy, and Wolfgang Wörndl Characterisation of Traveller Types Using Check-in Data from Location-Based Social Networks |
Jacques Bulchand-Gidumal, Santiago Melián-González, and Beatriz González López-Valcárcel Is the Sharing Economy for All? An Answer Based on Neighbourhoods, Types of Hosts, and User Complaints |
Ashelle McFee, Tanja Mayrhofer, Andrea Baràtovà, Barbara Neuhofer, Mattia Rainoldi, and Roman Egger The Effects of Virtual Reality on Destination Image Formation |
Aleksei Gorgadze, Valery Gordin and Natalia Belyakova Semantic Analysis of the Imperial Topic: Case of St. Petersburg |
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| Takashi Aoike, Bach Ho, Tatsunori Hara, Jun Ota, and Yohei Kurata Utilising Crowd Information of Tourist Spots in an Interactive Tour Recommender System |
Christian Weismayer and Ilona Pezenka Drivers of Emotions in Airbnb-Reviews |
Katja Pasanen, Juho Pesonen, Jamie Murphy, Johanna Heinonen, and Jenni Mikkonen Comparing Tablet and Virtual Reality Glasses for Watching Nature Tourism Videos |
Luka Tomat, Miha Bratec, Katarzyna Minor and Marko Budler Daily Deals in the Mediterranean Region: a Data Analytics Approach |
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| Seunghun Shin and Zheng Xaing What’s vs. How’s in Online Hotel Reviews: Comparing Information Value of Content and Writing Style with Machine Learning |
Jason L. Stienmetz, Anyu Liu, and Iis P. Tussyadiah UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life |
Yi Xuan Ong and Naoya Ito “I Want to Go There Too!” Evaluating Social Media Influencer Marketing Effectiveness: A Case Study of Hokkaido’s DMO |
Marianna Sigala, Martina Toni, Maria Renzi, Laura Di Pietro and Roberta Mugion Gamification in Airbnb: benefits and risks |
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| Ao Cheng, Gang Ren, Taeho Hong, Kichan Nam, Chulmo Koo An Exploratory Analysis of Travel-related WeChat Mini Program Usage: Affordance Theory Perspective |
Blaise Larpin,Julien Mabillard, Miriam Scaglione, Pascal Favre and Roland Schegg An Analysis of Regional Developments of Airbnb in Switzerland: Insights into Growth |
Berta Ferrer - Rosell, Eva Martin-Fuentes, and Estela Marine-Roig Do Hotels Talk on Facebook About Themselves or About Their Destinations? |
Anna Farmaki and Prokopis Christou Examining ‘Space’ in Peer-to-Peer Accommodation Settings |
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| Anna Farmaki and Dimitrios Stergiou Impacts of P2P Accommodation: Neighbourhood Perspectives |
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| Yujia Chen,Shasha Liu, Iis Tussyadiah, Husna Abidin and Zara Zarezadeh Inferences and Decision Heuristics in Peer-to-Peer Accommodation Booking |
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| 13:30 - 14:30 | Lunch | |||||||||
| 13:30 - 14:30 | JITT meetingRoom: Othello |
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| 14:30 - 16:00 |
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| 16:00 - 16:30 | Coffee Break | |||||||||
| 16:30 - 18:00 | Research Track |
Research Track |
Research Track: Short Papers |
Workshop |
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| Room: Ballroom A | Room: Othello | Room: Akamas A | Room: Akamas B | |||||||
| Theme: Technology in Tourism Industry | Theme: Sustainability and Responsibility | Theme: Tourism Destinations | Theme:Hospitality & Tourism 2030 Think Tank | |||||||
| Moderator: Christian Weismayer | Moderator: Ulrike Gretzel | Moderator: Roland Shegg | Moderator: Cihan Cobanoglou | |||||||
| Michael Möhring, Barbara Keller and Rainer Schmidt Insights into Advanced Dynamic Pricing Systems at Hotel Booking Platforms |
Pauline A. Milwood and Wesley S. Roehl: Towards a Measurement Scale for Digital Social Innovation A Responsibility-Sustainability Framework |
Sai Liang and Hui Li Respond More to Good Targets: An Empirical Study of Managerial Response Strategy in Online Travel Websites |
The way we shop for and experience travel, buy and sell services, co-create experiences, share our likes and dislikes is changing as technology integrates into our personal and professional lives. The trends that we currently observe are telling us that technology will continue to impact the hospitality and tourism industry in the years to come. The advancement of robots, augmented reality, virtual reality, artificial intelligence, smart cities, self-driving cars, trains that can travel 1000+ km/hour, planes that cost less, consume less gas and travel faster are all part of what we experience in 2018. The goal of this Think Tank is to create a research agenda for hospitality and tourism academicians. Please join for an interactive session where you will be in the center of predicting future trends of hospitality and tourism | |||||||
| Iis Tussyadiah, Shujun Li, and Graham Miller Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For |
Cristina Figueroa-Domecq, Jesus Palomo, Mª Dolores Flecha-Barrio and Mónica Segovia-Pérez Double Gender Gap in Tourism High-technology Organisations: Results and Corporate Actions |
Daisy Fan, Dimitrios Buhalis and Bingna Lin Tourists’ Online and Face-to-Face Social Contact and Destination Immersion |
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| Sanjay Lama, Sojen Pradhan, and Anup Shrestha An e-Tourism Adoption Model & Its Implications for Tourism Industry in Nepal |
Marianna Sigala and Dandison Ukpabi Citizen Engagement and Entrepreneurship: Implications for Sustainable Tourism Development |
Ante Mandić and Daniela Garbin Praničević The impact of ICT on actors involved in smart tourism destination supply chain |
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| 18:00 - 19:00 | IFITT AGM (IFITT Members Only) | |||||||||
| 19:30 | Welcome Reception | |||||||||
| 08:30 | Registration |
09:00 - 10:30 |
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| 10:30 - 12:00 | Research Track |
Research Track |
Workshop |
Destination Track |
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| Room: Ballroom A | Room: Othello | Room: Akamas A | Room: Akamas B | ||||||||
| Theme: Destination Marketing | Theme: Tourist Experience | Theme: AI-enabled smart tourism experiences | Theme: Destination Marketing by DMOs | ||||||||
| Moderator: Florian Zach | Moderator: Barbara Neuhofer | Smart Tourism with AI Moderator: Koo Chulmo |
Moderator: Irem Önder | ||||||||
| Denis Bernkopf and Lyndon Nixon The Impact of Visual Social Media on the Projected Image of a Destination: The Case of Mexico City on Instagram |
Uglješa Stankov and Viachaslau Filimonau Co-creating “Mindful” Holiday Resort Experience for Guests’ Digital Well-being |
Ulrike Gretzel A Typology of AI Experiences and their Implications for Tourists and Tourism Providers |
Sara Pastor and Blanca Pérez-Sauquillo Measuring the Economic Impact of Destination Marketing Efforts: ADARA Impact & Turespaña Case Study |
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| Estela Marine-Roig, Eva Martin-Fuentes, and Berta Ferrer-Rosell A Framework for Destination Image Analytics |
Zhiming Deng, Pierre Benckendorff, and Jie Wang Blended Tourism Experiencescape: A Conceptualisation of Live-streaming Tourism |
Stanislav Ivanov AI & Politics |
Holger Sicking and Julia Neidhardt Analyzing Tripadvisor forums for better marketing decisions: Use Case Austria National Tourist Office |
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| Kenshi Nakaima, Elena Marchiori, and Lorenzo Cantoni Identification of Competing Destination Brand: The Case of Okinawa Island |
Scarles, C., Benyon, M., Bober, M., Brown, A., Corrigan-Kavanagh, E., Frohlich, D., Le-Borgne, B., Sporea, R., Revill, G., van Duppen, J. & Yan, H Demo: Next Generation Paper in Travel: Enriching Experience Through Augmented Guidebooks |
Marianna Sigala How AI is Changing the Characteristics of Services |
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| 12:00 - 12:30 | Coffee break | ||||||||||
| 12:30 - 14:00 |
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| 14:00 - 15:00 | Lunch | ||||||||||
| 15:00 - 16:30 |
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| 16:30 - 17:00 | Coffee Break | ||||||||||
| 17:00 - 18:30 | Research Track |
Research Track |
Research Track: Short Papers |
Panel: JITT Handbook project on eTourism |
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| Room: Ballroom A | Room: Othello | Room: Akamas A | Room: Akamas B | ||||||||
| Theme: Service Robots and Service Automation | Theme: New Technologies | Theme: Tourism Destinations | Chair: Zheng Xiang, Matthias Fuchs, Ulrike Gretzel and Wolfram Hoepken | ||||||||
| Moderator: Chulmo Koo | Moderator: Jason Stienmetz | Moderator: Cody Morris Paris | |||||||||
| Chun Liu and Kam Hung Understanding Self-service Technology in Hotels in China: Technology Affordances and Constraints |
Iis Tussyadiah and Graham Miller Perceived Impacts of Artificial Intelligence and Responses to Positive Behaviour Change Intervention |
Puspita Ayu Permatasari and Lorenzo Cantoni Indonesian Tourism and Batik: An Online Map |
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| Stanislav Ivanov and Craig Webster Perceived Appropriateness and Intention to Use Service Robots in Tourism |
Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg and Michael Schumacher Trust in Tourism via Blockchain Technology: Results from a Systematic Review |
Mariapina Trunfio and Maria Della Lucia Co-creating value in destination management levering on stakeholder engagement |
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| Stanislav Ivanov and Craig Webster What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists |
Comment on Blockchain by Christina Bahmann Blockchain and Cryptocurrencies |
Husna Zainal Abidin, Caroline Scarles and Christine Lundberg Digital Collaboration: A Solution for Destinations |
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| 20:00 - 23:00 | Gala Dinner Meet at Hilton lobby at 18:30 for pre-dinner tour. |
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| 08:30 | Registration |
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| 09:00 - 11:00 | Research Track |
Research Track: Short Papers |
Research Track: Short Papers |
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| Room: Ballroom A | Room: Othello | Room: Akamas A | ||||||||
| Theme: Smartphones and Digital Community | Theme:ICTs in Tourism | Theme: Social Media and Websites | ||||||||
| Moderator: Inge Hermann | Moderator: Stanislav Ivanov | Moderator: Wolfgang Wörndl | ||||||||
| Dandison Ukpabi, Heikki Karjaluoto, Sunday Olaleye and Emmanuel Mogaji Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention |
Elizabeth Ashcroft, Aarni Tuomi, Mingsheng Wang and David Solnet Resistance to the Adoption of ICTs in Independent Restaurants: Insights from China & the UK |
Ulrike Gretzel and Anne Hardy #VanLife : | ||||||||
| Demos Parapanos and Elina (Eleni) Michopoulou: Understanding Key Motivations for Using a Hotel Gamified Application |
Katerina Volchek, Rob Law, Dimitrios Buhalis and Haiyan Song: The good, the bad, and the ugly: Tourist perceptions on interactions with personalised content |
Wen Zhang, Yeongbae Choe and Daniel R. Fesenmaier: The Defining Features of Emotions in Online Stories |
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| Shashank Gore, Sreejith Balasubramanian and Cody Morris Paris: Antecedents and Outcomes of Smartphone Usage Among Indian Millennial Travellers |
Junjie Sun, Chenyi Zhuang and Qiang Ma: Travel Route Recommendation by Considering User Transition Patterns |
Florian J. Zach, Yufeng Ma and Edward Fox: A Preliminary Analysis of Images in Online Hotel Reviews |
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| Grant Hall, Marianna Sigala, Ruth Rentschler and Stephen Boyle: Motivations, Mobility and Work Practices; the Conceptual Realities of Digital Nomads. |
Anne Hardy, Jagannath Aryal and Martha Wells: Comparing Techniques for Tracking: The case of Tourism Tracer in Tasmania, Australia |
Marek Nowacki: World Cities’ Image in TripAdvisor Users’ Reviews |
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| Christos Mettouris and George A. Papadopoulos: UbiRS4Tourism: Design and Development of Point-of-Interest Recommender Systems Made Easy |
Jacqui Taylor, Sine McDougall, Gail Ollis and Philip Alford: Assessing User Perceptions of Trust and Security in Manipulated Versions of Low Trust and High Trust Tourism Websites |
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| Takeshi Watabe, Hidekazu Kasahara and Masaaki Iiyama: Tourist Transition Model among Sightseeing Spots based on Trajectory Data |
Emanuele Mele and Lorenzo Cantoni: Analyzing Cultural Values in Heritage Promotion by DMO Websites. A Methodological Proposal |
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| 11:00 - 11:30 | Coffee Break | |||||||||
| 11:30 - 13:00 |
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| 13:00 - 13:30 | Conference Closing WELCOME TO ENTER2020 |
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| 13:30 - 14:30 | Lunch | |||||||||
| 15:15 - 17:30 | WORKSHOP SHARE Center Data for Research and Resources for the Classroom This conference workshop will run at the University of Nicosia |
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| 19:00 - 22:00 | Informal Dinner | |||||||||