Last update: 23 Jan, 2019

National Day

08:30 – 09:30 | Registration

09:30 – 10:00 | Welcome Addresses – Chaired by Professor Dimitrios Buhalis and Melita Rolandi-Strati

  • H.E. the Deputy Minister of Tourism in Cyprus, Mr. Savvas Perdios
  • Mayor of Nicosia Constantinos Yiorkadjis
  • President of the Cyprus Chamber of Commerce, Mr. Christodoulos Angastiniotis

10:00 – 11:30 | Selling Destinations and Smart Tourism

  • Eoghan Corry, Journalist and Editor of Travel Extra, Ireland
  • Grigoris Zarifopoulos, Google Country Director – Greece, Bulgaria, Cyprus and Malta
  • Professor Dimitrios Buhalis Bournemouth University
  • Alexandros Trimis CEO & Co-Founder at Welcome Pickups

11:30 – 12:00 | Networking Break

12:00 – 13:30 | Engaging in Reviews and Developing Reputation towards competitiveness

  • Christos Ditoras, Hilton Athens and IFITT Greece Use and impact of  Social Media and    website on Hilton Athens.
  • Galatia Filipidou-Psoma GM Aliathon Resort
  • Nikos Aristou Four Seasons Hotel
  • Farah Shammas MD St Raphael Resort and Marina

13:30 – 14:30 | Networking Lunch

14:30 – 16:00 | Technology enabled Distribution channels

  • Dimitris Kossyfas Head of Travel – Google Greece, Bulgaria, Cyprus and Malta
  • Vasilis Stamataris, Association of Cyprus Travel Agents
  • Demetris Demetriou, General Manager, St Raphael Resort

16:00 – 16:30 | Networking Break

16:30 – 18:00 | Technology solutions

  • Kypros Kypri, Debliteck Services Ltd.
  • Christoforos Mavromatis OBQO and Purple Travel
  • Dimitris Serifis, CEO, Nelios
  • Manolis Varouhas,CEO, imonline
  • Yiannis Tappouras, General Manager Aeolos Cyprus Travel ‘Bookcyprus’ platform
Pre - Conference Workshop (PhD)

Pre – Conference Workshop (PhD)

This conference workshop will run at the University of Nicosia

08:00 – 09:00 Registration

Room: UNESCO Amphitheatre, EUROPA Building

09:00 – 09:15
Opening Session and Welcome

Room:UNESCO Amphitheatre, EUROPA Building

Vice – Rector for Faculty and Research, Prof. Phellas

Lidija Lalicic, Rosanna Leung(absent) and Angelika Kokkinaki (PhD Workshop Chairs)

Iis Tussyadiah (IFITT President)

09:15 – 10:15
Key Note Presentation

Room: UNESCO Amphitheatre, EUROPA Building

Noam Shoval, Hebrew University of Jerusalem

‘Implementation of Tracking Technologies for Tourism Research: Lessons from a Scholarly Journey of two Decades’

Student PhD Pitches

Room: UNESCO Amphitheatre, EUROPA Building

Management and ICT

André Luiz Vieira Soares,Universidade Federal do Rio Grande do Norte

Analysis of Inter-Relations between Technology Adoption, Legitimacy and Reputation in the Market based on Institutional Theory

Arwa Almashyakhi, University of East Anglia,United Kingdom

Innovation in Tourism: An Augmented Reality (AR) Value Proposition

Hanqin Qiu, DongZhi Chen and Qinghui Li, Nankai University, China

Comparative Study of Blended Learning and Traditional Learning Through MOOCs

Qianxia Chen and Hui Li, College of Tourism and Service Management, Nankai University, Tianjin, China

Can Baidu Index Improve the Hotel Room Demand Forecasting by Machine Learning Methods?

Xinbo Guo et al., School of Information Science & Engineering, Lanzhou University, China

Forecasting Tourist Arrival Using Composite Features

Tourist Experience Design

Katerina Volchek, School of Hotel and Tourism Management, The Hong Kong Polytechnic University

Tourist Satisfaction with Personalised Information Service

Aarni Tuomi, University of Surrey

Exploring Robotised Restaurants with Service Design

Zhiming Deng, Pierre Benckendorff, and Jie Wang, University of Queensland, Australia

Blended Tourism Experiencescape: A Conceptualisation of Live-streaming Tourism

Chun LIU, The Hong Kong Polytechnic University, Hong Kong SAR, China

Customer Experience with the Application of Self-service Technology in Hotels in China

Hamza Subhi Mohammad Alnawafleh, University of Castilla-La Mancha, Spain

Smart Technologies and Travel Experience

11:00 – 11:30 Coffee Break
Student PhD Pitches

Booking Behavior

Chao Ling, University of Surrey, UK

 Determinants of  Continuance Intention to Use Artificial Intelligence in the Context of Travel

Sunyoung Hlee et al. , College of Hotel & Tourism Management

A study of cognitive dissonance in hotel booking context: The perceived affordance theory perspective

Tae-Hyee Um, Kyung Hee University, South Korea

The Effects of Technology Readiness and Application Quality on Impulse Buying at an Online Travel Agency 

Abdulmajid Alhawas, University of Surrey, UK

Exploring the role of Social Media Influencers characteristic on the Destination Image formation

Rhiannon Rees,Swansea University,Wales, UK

Information Sources and Consumer Behavior in Travel: An Investigation of Destination Activity Choice in A Multi-Channel Digital Age

User – Generated – Content

Husna Zainal Abidin, University of Surrey, UK

Investigating B2B and B2C User Behaviours on the Next Generation Platform for Destinations

Junjiao Zhang, Hokkaido University, Japan

Perceived Self-efficacy in Consumer Engagement with Online Travel Reviews: A Dual-route Persuasive Process

Lauren A. Siegel, University of Surrey, UK

Travel as Consumption: Capturing Social Media Footprints in Photogenic Places

Yuliya Kolomoyets, MODUL University Vienna, Austria

A Text Mining Approach to Measuring and Predicting Service Quality from Online Chatter

Preparing for your First Job Talk
Room: EU 108, EUROPA Building
Clinic ‘Booking Behavior’
Room: EU 101, EUROPA Building
Clinic ‘IT & Management’
Room: EU 103, EUROPA Building
Clinic ‘Experience Design’
Room: EU 105, EUROPA Building
Clinic ‘User –  Generated Content’
Room: EU 106, EUROPA Building
12:15-13:15 Lorenzo Cantoni
Iis Tussyadiah

Wolfram Höpken

Zheng Xiang

Berta Ferrer Rosell


Chao Ling

Sunyoung Hlee et al.

Tae-Hyee Um

Abdulmajid Alhawas

Rhiannon Rees

Claudia Brözel

Florian Zach


André Luiz Vieira Soares

Arwa Almashyakhi

Hanqin Qiu, DongZhi Chen and Qinghui Li

Qianxia Chen and Hui Li

Xinbo Guo et al.

Irem Onder

Marianna Sigala

Ulrike Gretzel


Katerina Volchek

Aarni Tuomi

Zhiming Deng, Pierre Benckendorff, and Jie Wang

Chun LIU

Hamza Subhi Mohammad Alnawafleh

Estela Marine- Roig

Juho Pesonen

Julia Neidhardt



Husna Zainal Abidin

Junjiao Zhang

Lauren A. Siegel

Yuliya Kolomoyets

13:15 – 14:15 Networking Lunch

Global Grant Applications

Room: EU 106, EUROPA Building

Publishing Strategy
Room: EU 101, EUROPA Building
Academic Integrity
Room: EU 103, EUROPA Building
Your PhD & Industry Relevance
Room: EU 105, EUROPA Building
14:15-15:15 Post-doc? New position? In the ends is it about money to fund your research. Become a pro in writing grant applications!

Pierre Benckendorff,
Markus Schuckert

Zheng Xiang,

Marianna Sigala,

Dimitrios Buhalis

Angelika Kokkinaki,

Stella Kleanthous

Christos Ditoras,

Ulrike Gretzel,

Haris Georgiou

15:20 – 16:30
Keynote Presentation
Room: UNESCO Amphitheatre, EUROPA Building

Ana Maria Munar, Copenhagen Bussiness School

‘Are you in the picture? Critical thinking, Positionality and Desire in the PhD journey ‘

16:30 – 17:00 Coffee Break
17:00 – 17:30
Master & PhD Presentation

Room: UNESCO Amphitheatre, EUROPA Building

Mete Sertkan, Technical University of Vienna(MSc winner)

Classifying and Mapping e-Tourism data sets’

Eva Martin – Fuentes, Lleida of University (PhD winner)

Tourism Surveying from Social Media: The Validity of User-Generated Content (UGC) for the Characterization of Lodging Rankings

17:30 – 17:45
Award Ceremony
Room: UNESCO Amphitheatre, EUROPA Building
17:45 – 18:00
Room: UNESCO Amphitheatre, EUROPA Building
09:00 - 09:30
Official Welcome and Conference Opening
Room: Ballroom A
Iis Tussyadiah, President IFITT
Marianna Sigala, ENTER2019 Chair
George Papadopoulos, ENTER2019 Local Chair
09:30 - 11:00
Keynote Speakers
Room: Ballroom A
Moderator: Wolfram Höpken
Francesco Ricci, Free University of Bozen-Bolzano, Italy
Alessandra Alonso, Women in Travel CIC **
11:00 - 11:30 Coffee Break
11:30 - 13:30
Research Track
Research Track
Research Track
Research Track: Short Papers
  Room: Ballroom A Room: Othello Room: Akamas A Room: Akamas B
  Theme: Tourism Behavior Analytics Theme: Sharing Economy Theme: Destination Marketing Theme: Data Analytics and Peer-to-Peer Economy
  Moderator: Julia Neidhardt Moderator: Pierre Benckendorff Moderator: Zhang Mu Moderator: Claudia Brözel
  Linus W. Dietz, Rinita Roy, and Wolfgang Wörndl
Characterisation of Traveller Types Using Check-in Data from Location-Based Social Networks
Jacques Bulchand-Gidumal,
Santiago Melián-González, and Beatriz González López-Valcárcel
Is the Sharing Economy for All? An Answer Based on Neighbourhoods, Types of Hosts, and User Complaints
Ashelle McFee, Tanja Mayrhofer, Andrea Baràtovà, Barbara Neuhofer, Mattia Rainoldi, and Roman Egger
The Effects of Virtual Reality on
Destination Image Formation

Aleksei Gorgadze, Valery Gordin and Natalia Belyakova
Semantic Analysis of the Imperial Topic: Case of St. Petersburg
  Takashi Aoike, Bach Ho, Tatsunori Hara, Jun Ota, and Yohei Kurata
Utilising Crowd Information of Tourist Spots in an Interactive Tour Recommender System
Christian Weismayer and Ilona Pezenka
Drivers of Emotions in Airbnb-Reviews

Katja Pasanen, Juho Pesonen, Jamie Murphy, Johanna Heinonen, and Jenni Mikkonen
Comparing Tablet and Virtual Reality Glasses for Watching Nature Tourism Videos
Luka Tomat, Miha Bratec, Katarzyna Minor and Marko Budler
Daily Deals in the Mediterranean Region: a Data Analytics Approach
  Seunghun Shin and Zheng Xaing
What’s vs. How’s in Online Hotel Reviews: Comparing Information Value of Content and Writing Style with Machine Learning
Jason L. Stienmetz, Anyu Liu, and Iis P. Tussyadiah
UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life
Yi Xuan Ong and Naoya Ito
“I Want to Go There Too!” Evaluating Social Media Influencer Marketing Effectiveness: A Case Study of Hokkaido’s DMO
Marianna Sigala, Martina Toni, Maria Renzi, Laura Di Pietro and Roberta Mugion
Gamification in Airbnb: benefits and risks
  Ao Cheng, Gang Ren, Taeho Hong, Kichan Nam, Chulmo Koo
An Exploratory Analysis of Travel-related WeChat Mini Program Usage: Affordance Theory Perspective
Blaise Larpin,Julien Mabillard, Miriam Scaglione, Pascal Favre and Roland Schegg
An Analysis of Regional Developments of Airbnb in Switzerland: Insights into Growth
Berta Ferrer - Rosell, Eva Martin-Fuentes, and Estela Marine-Roig
Do Hotels Talk on Facebook About Themselves or About Their Destinations?
Anna Farmaki and Prokopis Christou
Examining ‘Space’ in Peer-to-Peer Accommodation Settings
        Anna Farmaki and Dimitrios Stergiou
Impacts of P2P Accommodation: Neighbourhood Perspectives
        Yujia Chen,Shasha Liu, Iis Tussyadiah, Husna Abidin and Zara Zarezadeh
Inferences and Decision Heuristics in Peer-to-Peer Accommodation Booking
13:30 - 14:30 Lunch
13:30 - 14:30
JITT meeting
Room: Othello
14:30 - 16:00
Panel Session: Tourism Innovation
Room: Ballroom A
Moderator: Dejan Krizaj
Itai Green, Innovate Israel
Sérgio Guerreiro & Christina Salsinha, Tourism Portugal **
Dejan Krizaj, University of Primorska, Slovenia & AIRTH
16:00 - 16:30 Coffee Break
16:30 - 18:00
Research Track
Research Track
Research Track: Short Papers
Room: Ballroom A Room: Othello Room: Akamas A Room: Akamas B
Theme: Technology in Tourism Industry Theme: Sustainability and Responsibility Theme: Tourism Destinations Theme:Hospitality & Tourism 2030 Think Tank
Moderator: Christian Weismayer Moderator: Ulrike Gretzel Moderator: Roland Shegg Moderator: Cihan Cobanoglou
Michael Möhring, Barbara Keller and Rainer Schmidt
Insights into Advanced Dynamic Pricing Systems at Hotel Booking Platforms
Pauline A. Milwood and Wesley S. Roehl: Towards a Measurement Scale for Digital Social Innovation
A Responsibility-Sustainability Framework
Sai Liang and Hui Li
Respond More to Good Targets: An Empirical Study of Managerial Response Strategy in Online Travel Websites
The way we shop for and experience travel, buy and sell services, co-create experiences, share our likes and dislikes is changing as technology integrates into our personal and professional lives. The trends that we currently observe are telling us that technology will continue to impact the hospitality and tourism industry in the years to come. The advancement of robots, augmented reality, virtual reality, artificial intelligence, smart cities, self-driving cars, trains that can travel 1000+ km/hour, planes that cost less, consume less gas and travel faster are all part of what we experience in 2018. The goal of this Think Tank is to create a research agenda for hospitality and tourism academicians. Please join for an interactive session where you will be in the center of predicting future trends of hospitality and tourism
Iis Tussyadiah, Shujun Li, and Graham Miller
Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For
Cristina Figueroa-Domecq, Jesus Palomo, Mª Dolores Flecha-Barrio and Mónica Segovia-Pérez
Double Gender Gap in Tourism High-technology Organisations: Results and Corporate Actions
Daisy Fan, Dimitrios Buhalis and Bingna Lin
Tourists’ Online and Face-to-Face Social Contact and Destination Immersion
Sanjay Lama, Sojen Pradhan, and Anup Shrestha
An e-Tourism Adoption Model & Its Implications for Tourism Industry in Nepal
Marianna Sigala and Dandison Ukpabi
Citizen Engagement and Entrepreneurship: Implications for Sustainable Tourism Development
Ante Mandić and Daniela Garbin Praničević
The impact of ICT on actors involved in smart tourism destination supply chain
18:00 - 19:00 IFITT AGM (IFITT Members Only)
19:30 Welcome Reception
09:00 - 10:30
Panel Session:Digital Marketing
Room: Ballroom A
Moderator: Roman Egger
Daniel Wishnia, GCH Hotels
Lisa Binderberger, Boom Creative Lab
Holger Sicking, Austrian National Tourist Office
10:30 - 12:00
Research Track
Research Track
Destination Track
Room: Ballroom A Room: Othello Room: Akamas A Room: Akamas B
Theme: Destination Marketing Theme: Tourist Experience Theme: AI-enabled smart tourism experiences Theme: Destination Marketing by DMOs
  Moderator: Florian Zach Moderator: Barbara Neuhofer Smart Tourism with AI
Moderator: Koo Chulmo
Moderator: Irem Önder
Denis Bernkopf and Lyndon Nixon
The Impact of Visual Social Media on the Projected Image of a Destination: The Case of Mexico City on Instagram
Uglješa Stankov and Viachaslau Filimonau
Co-creating “Mindful” Holiday Resort Experience for Guests’ Digital Well-being
Ulrike Gretzel
A Typology of AI Experiences and their Implications for Tourists and Tourism Providers
Sara Pastor and Blanca Pérez-Sauquillo
Measuring the Economic Impact of Destination Marketing Efforts: ADARA Impact & Turespaña Case Study
Estela Marine-Roig, Eva Martin-Fuentes, and Berta Ferrer-Rosell
A Framework for Destination Image Analytics
Zhiming Deng, Pierre Benckendorff, and Jie Wang
Blended Tourism Experiencescape: A Conceptualisation of Live-streaming Tourism
Stanislav Ivanov
AI & Politics
Holger Sicking and Julia Neidhardt
Analyzing Tripadvisor forums for better marketing decisions: Use Case Austria National Tourist Office
Kenshi Nakaima, Elena Marchiori, and Lorenzo Cantoni
Identification of Competing Destination Brand: The Case of Okinawa Island
Scarles, C., Benyon, M., Bober, M., Brown, A., Corrigan-Kavanagh, E., Frohlich, D., Le-Borgne, B., Sporea, R., Revill, G., van Duppen, J. & Yan, H
Demo: Next Generation Paper in Travel: Enriching Experience Through Augmented Guidebooks
Marianna Sigala
How AI is Changing the Characteristics of Services
12:00 - 12:30 Coffee break
12:30 - 14:00
Panel Session:Smart Hotels of Today and Tomorrow
Room: Ballroom A
Moderator: Steve Hood
Andreas Koukas, Hilton Hotels
Peter Palicz, tmrw.Life & KViHotel Budapest, Hungary
Steve Hood, STR SHARE Center
14:00 - 15:00 Lunch
15:00 - 16:30
Best Research Paper Session
Room: Ballroom A
Moderator: Judo Pesonen
Ludovik Coba, Markus Zanker and Laurens Rook
Decision Making Based on Bimodal Rating: Summary Statistics - An Eye-Tracking Study of Hotels
C.K. Bruce Wan
Exploring a Travel Diary That Promotes Wellbeing – Synergy Between Oral and Visual Narratives of Memorable and Meaningful Experiences
David Massimo and Francesco Ricci
Clustering Users' POIs Visit Trajectories for Next-POI Recommendation
Best Papers Awards
16:30 - 17:00 Coffee Break
17:00 - 18:30
Research Track
Research Track
Research Track: Short Papers
Panel: JITT Handbook project on eTourism
Room: Ballroom A Room: Othello Room: Akamas A Room: Akamas B
Theme: Service Robots and Service Automation Theme: New Technologies Theme: Tourism Destinations Chair: Zheng Xiang, Matthias Fuchs, Ulrike Gretzel and Wolfram Hoepken
  Moderator: Chulmo Koo Moderator: Jason Stienmetz Moderator: Cody Morris Paris
Chun Liu and Kam Hung
Understanding Self-service Technology in Hotels in China: Technology Affordances and Constraints
Iis Tussyadiah and Graham Miller
Perceived Impacts of Artificial Intelligence and Responses to Positive Behaviour Change Intervention
Puspita Ayu Permatasari and Lorenzo Cantoni
Indonesian Tourism and Batik: An Online Map
Stanislav Ivanov and Craig Webster
Perceived Appropriateness and Intention to Use Service Robots in Tourism
Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg and Michael Schumacher
Trust in Tourism via Blockchain Technology: Results from a Systematic Review
Mariapina Trunfio and Maria Della Lucia
Co-creating value in destination management levering on stakeholder engagement
Stanislav Ivanov and Craig Webster
What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists
Comment on Blockchain by Christina Bahmann
Blockchain and Cryptocurrencies
Husna Zainal Abidin, Caroline Scarles and Christine Lundberg
Digital Collaboration: A Solution for Destinations
20:00 - 23:00 Gala Dinner
Meet at Hilton lobby at 18:30 for pre-dinner tour.
09:00 - 11:00
Research Track
Research Track: Short Papers
Research Track: Short Papers
Room: Ballroom A Room: Othello Room: Akamas A
Theme: Smartphones and Digital Community Theme:ICTs in Tourism Theme: Social Media and Websites
  Moderator: Inge Hermann Moderator: Stanislav Ivanov Moderator: Wolfgang Wörndl
  Dandison Ukpabi, Heikki Karjaluoto, Sunday Olaleye and Emmanuel Mogaji
Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention
Elizabeth Ashcroft, Aarni Tuomi, Mingsheng Wang and David Solnet
Resistance to the Adoption of ICTs in Independent Restaurants: Insights from China & the UK
Ulrike Gretzel and Anne Hardy #VanLife :
  Demos Parapanos and Elina (Eleni) Michopoulou:
Understanding Key Motivations for Using a Hotel Gamified Application
Katerina Volchek, Rob Law, Dimitrios Buhalis and Haiyan Song:
The good, the bad, and the ugly: Tourist perceptions on interactions with personalised content
Wen Zhang, Yeongbae Choe and Daniel R. Fesenmaier:
The Defining Features of Emotions in Online Stories
  Shashank Gore, Sreejith Balasubramanian and Cody Morris Paris:
Antecedents and Outcomes of Smartphone Usage Among Indian Millennial Travellers
Junjie Sun, Chenyi Zhuang and Qiang Ma:
Travel Route Recommendation by Considering User Transition Patterns
Florian J. Zach, Yufeng Ma and Edward Fox:
A Preliminary Analysis of Images in Online Hotel Reviews
  Grant Hall, Marianna Sigala, Ruth Rentschler and Stephen Boyle:
Motivations, Mobility and Work Practices; the Conceptual Realities of Digital Nomads.
Anne Hardy, Jagannath Aryal and Martha Wells:
Comparing Techniques for Tracking: The case of Tourism Tracer in Tasmania, Australia
Marek Nowacki:
World Cities’ Image in TripAdvisor Users’ Reviews
    Christos Mettouris and George A. Papadopoulos:
UbiRS4Tourism: Design and Development of Point-of-Interest Recommender Systems Made Easy
Jacqui Taylor, Sine McDougall, Gail Ollis and Philip Alford:
Assessing User Perceptions of Trust and Security in Manipulated Versions of Low Trust and High Trust Tourism Websites
    Takeshi Watabe, Hidekazu Kasahara and Masaaki Iiyama:
Tourist Transition Model among Sightseeing Spots based on Trajectory Data
Emanuele Mele and Lorenzo Cantoni:
Analyzing Cultural Values in Heritage Promotion by DMO Websites. A Methodological Proposal
11:00 - 11:30 Coffee Break
11:30 - 13:00
Panel Session: Tourism and the Technological Frontiers
Room: Ballroom A
Moderator: Dimitrios Buhalis
Zenel Batagelj, Datafund
Mohsin Hamoudia, Orange Business Services
Urška Starc-Peceny and Tomi Ilijaš, Tourism 4.0
13:00 - 13:30 Conference Closing
13:30 - 14:30 Lunch
15:15 - 17:30 WORKSHOP
SHARE Center Data for Research and Resources for the Classroom
This conference workshop will run at the University of Nicosia
19:00 - 22:00 Informal Dinner